An ornery gentleman came into the bank this afternoon and proceeded to throw a fit at one of the pleasant tellers.
Ornery Gentleman: That stupid ATM machine took my card this weekend! I need it!
Pleasant Teller: Oh, I’m so sorry sir. I’ll see if we have it in the vault.
{She found it, gave it to him, etc.}
OG: I was use to the other branch near Rock Springs- their ATM is the kind where you slide your card. I was use to that kind and your ATM makes you insert your card. I hate it!!
PT: I’m so sorry, sir.
OG: I am an important customer and I need consistency.
PT: Well, feel free to express your view to Customer Service. Perhaps they will decide to change it if you complain.
OG: I’m complaining to YOU!
PT: Yes, but I really can’t change the ATM.
OG: You are just helpless. I’m going to take my business to Bank of America.